Updated: Turns out Zong is no better with "missing" balance issues! Back to Telenor who now have 4G as well (dealing with the original issue with Telenor by using the Spam Filter)!
Hello!
A couple of days ago, I received a call from Zong's customer support number 310 asking for my home address to deliver their 4G LTE SIM free of cost as I am a valuable customer (according) to them. I had ported over to Zong from Telenor few months ago (due to Telenor's failure to stop in an agreeable manner, despite my repeated requests and help from the regulator PTA, their barrage of promotional messages and illegal promotional robo-calls) but hadn't selected the 4G capable SIM. So, I was quite happy to accept this offer and to my surprise, it was delivered the very next day as promised via TCS at no cost. Here are some pictures (with my details blanked out of course):
With my 'old' SIM in the phone, I had to call 510 with:
- NIC number
- The serial number on the SIM/Jacket
After waiting for few hours (less than 4 hrs as stated by support staff), I was able to use the newer SIM!
However, despite my mobile supporting 4G LTE Band 3 (1800MHz FDD), I have yet to see any 4G signal in the house despite being in the coverage area as per https://www.zong.com.pk/4g/#4g-coverage-map and having good signal reception as indicated below:
I'll update when I get the chance to try the 4G service later on!
Hello!
A couple of days ago, I received a call from Zong's customer support number 310 asking for my home address to deliver their 4G LTE SIM free of cost as I am a valuable customer (according) to them. I had ported over to Zong from Telenor few months ago (due to Telenor's failure to stop in an agreeable manner, despite my repeated requests and help from the regulator PTA, their barrage of promotional messages and illegal promotional robo-calls) but hadn't selected the 4G capable SIM. So, I was quite happy to accept this offer and to my surprise, it was delivered the very next day as promised via TCS at no cost. Here are some pictures (with my details blanked out of course):
 |
| Selected Micro-SIM as per my mobile phone! |
With my 'old' SIM in the phone, I had to call 510 with:
- NIC number
- The serial number on the SIM/Jacket
After waiting for few hours (less than 4 hrs as stated by support staff), I was able to use the newer SIM!
However, despite my mobile supporting 4G LTE Band 3 (1800MHz FDD), I have yet to see any 4G signal in the house despite being in the coverage area as per https://www.zong.com.pk/4g/#4g-coverage-map and having good signal reception as indicated below:
I'll update when I get the chance to try the 4G service later on!
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